Echo Water® Machine/Device Return Policy
Satisfaction is guaranteed on purchases of Synergy Science™ products. You can return products within 30 days from the original date of shipment. The refund amount will be the full price paid less any shipping, installation, discounts, etc.
All returnable products MUST BE received by Synergy Science, Inc.™ within the 30 days. The customer is responsible for the cost of return shipping, broken or missing parts, and the cost of installation. It is strongly recommended to insure the shipment. Synergy Science™ is not responsible for any loss or damage during transit for returned products. It is purely the discretion of Synergy Science, Inc. to refuse a product sent in for return and refund based on condition. It is expected that all products be returned in like new condition.
Personal items, including the Echo Go™, Echo Go+™, Synergy Sauna™, as well as any consumable product can not be returned if used.
- Echo Water® Machines must be returned in “Like New Condition.” This means the machine is not scratched, damaged, or broken in any way and is returned with all the hoses, connectors, parts, manuals, etc. If there are damages, the return will be refused.
- All returned merchandise must have a Return Merchandise Authorization (RMA#). Any and all merchandise sent to our facility without an RMA will be refused. To request a Return Merchandise Authorization, contact customer support at 1-800-337-7017.
- It is understood that the purchaser will ship the Echo Water® Machine fully insured with freight fully paid. The customer is responsible for any damage or loss during transit for products being returned.
Synergy Science, Inc.™ assumes no responsibility for the improper use of and self-diagnosis and/or treatment using these products. Synergy Science, Inc.™ products should not be confused with prescription medicine. Synergy Science, Inc.™ products should not be used as a substitute for medically supervised therapy. If you suspect you suffer from clinical deficiencies, consult a licensed, qualified medical doctor.