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FAQ

general FAQ

Echo Antioxidant Water™ is hydrogen-enriched water. In other words, Echo Antioxidant Water™ is simply water with dissolved molecular hydrogen gas (H2). Hydrogen gas is separated from a stream of water during electrolysis. Then, we dissolve it into a second stream of water. Hydrogen has been shown to be a powerful antioxidant. It reduces oxidative stress and inflammation, which is the leading cause of disease. Hydrogen’s therapeutic benefits are displayed in over 1,000 scientific studies starting in 1888.

Molecular hydrogen, which is supported by over 1,000 scientific studies, has always been the focus of Echo Antioxidant Water™ Machines. The Echo Module™ sets our machines apart from the other water machines on the market. Our patented module is designed so that the electrodes are not in contact with the water that you drink. Hydrogen gas is separated from a stream of water and dissolved into a second stream of water.

Our machines create hydrogen-enriched water without changing the pH of the source water. The primary purpose of Echo Antioxidant Water™ Machines is to make hydrogen-enriched water, not to create alkaline water with hydrogen-enriched water as a bonus.

The cathode in our Echo Module™ is not in contact with the water you drink. Because of the way the module is designed, it can never accumulate mineral buildup on the electrodes. This means that our machines will continue to be able to dissolve hydrogen gas and produce quality Antioxidant Water™, unlike other water machines that require cleaning and maintenance every two weeks.

The focus of Echo Antioxidant Water™ Machines is and has always been on molecular hydrogen, which is supported by over 1,000 scientific studies. Our proprietary Echo Module™ is vastly different from any other hydrogen-producing module in the world. In the patented module, the electrodes are not in contact with the water you are drinking. This means that the metal of the electrodes is not in the water. In the module, we separate hydrogen gas from a stream of water and then dissolve this gas in a second stream of water. Echo Antioxidant Water™ Machines were designed from the ground up with the primary purpose of making hydrogen-enriched water, not creating hydrogen-enriched water as a by-product of producing alkaline water. We make hydrogen-enriched water without changing the pH of the source water. Because the cathode in our Echo Module™ is not in contact with the water, it can never get mineral buildup and will always be able to dissolve hydrogen gas.

On the other hand, Kangen Water® machines requires constant cleaning (as stated in their warranty page) in order to continue dissolving hydrogen gas. If you don’t clean the Kangen Water® machine with citric acid or vinegar, you won’t have very much, or any, dissolved hydrogen gas in the water. The Echo Antioxidant Water™ Machines do not need constant cleaning to be able to dissolve hydrogen gas. Cleaning them once a year, from a preventative maintenance perspective, is enough.

While Kangen Water® does well at making alkaline and acid water as it was designed to, it does not perform well at producing hydrogen-enriched water. Their saline-injected water causes the platinum coating on their electrodes to diminish over time. If you don’t clean the Kangen Water® machines often, the mineral buildup on the cathode prevents the hydrogen bubbles from being dissolved. If they are not dissolved, the water will not have the benefits. In their warranty, Kangen Water® states that their machines need to be cleaned every two weeks.

Electrolysis was first discovered by Dr. Anthony Carlisle when he was trying to produce hydrogen gas in the year 1800. Electrolysis happens when water is shocked with electricity. When this happens, a small amount of hydrogen and oxygen is converted to gas.

Typically, electrolysis separates water into alkaline or acidic water. Echo Antioxidant Water™ Machines have a proprietary technology that uses electrolysis to harvest hydrogen gas (H2) without changing the pH of the water to be alkaline or acidic. Then, hydrogen gas (H2) is dissolved into a second stream of water, so the Echo Antioxidant Water™ you drink never touches the electrodes.

The addition of hydrogen into water does not add or change the taste of the water. The only thing that gives water a taste are contaminants, such as chemicals, metals, or minerals. The Echo Antioxidant Water™ Machines that have built-in filtration remove these contaminants, producing clean Echo Antioxidant Water™. Many customers say this filtered hydrogen-enriched water is the best-tasting water they’ve had because of the clean taste.

The most notable difference between alkaline and Echo Antioxidant Water™ is the pH level. While alkaline water has a pH higher than 7, Echo Antioxidant Water™ is simply hydrogen-infused water with no pH change.

Despite much of the hype about alkaline water, the real health benefits come from molecular hydrogen gas. The most common process for making hydrogen-enriched water is dissolving hydrogen gas into alkaline water during electrolysis. We also used this process until we created our proprietary Echo Module™, which generates hydrogen-enriched water with no pH change, also known as Echo Antioxidant Water™.

Drinking alkaline water can alter your stomach’s pH levels, so we recommend only using this water for light cleaning and disinfecting fruits and vegetables. If you’re looking for a drink that delivers the benefits of molecular hydrogen without altering the pH of your stomach, Echo Antioxidant Water™ is the right drink for you.

Because Echo Antioxidant Water™ has a neutral pH, it is perfectly safe to take with medications. On the other hand, alkaline water is not the best for taking time-release medications. Time-release medications are a two-part pill designed to resist an acid environment because the stomach is very acidic. Alkaline water will dissolve tablets very quickly, so they will no longer have a time-release effect.

Yes, you can add ingredients to change the taste of the water. The amount of hydrogen gas that would be dislodged by this is minimal. Enjoy your water!

In an open cup or glass, hydrogen gas will last three to five hours.

At most, hydrogen gas will last in water up to 10 days if the container is filled to the top — with no air space at the top — and the container is tightly sealed. After the container is opened and you take a drink, the hydrogen gas will last another three to five hours.

Yes! You can disconnect your Echo Antioxidant Water™ Machine and take it with you. Disconnecting the machine is simple and will only take a few minutes.

For an above-counter machine, disconnect the water source line going into the machine, unscrew the faucet diverter valve if that is connected, and unplug the machine.

For an under-sink machine, disconnect the water source line going into the machine and disconnect the lines running to the faucet. Remove the faucet from the sink. Unplug and remove the machine. Many people install a soap dispenser into the now empty faucet hole.

Your installation is based on you. Fees for basic installation up to $150 are included with purchases in the United States. The following steps are necessary for basic installation of the Echo H2 Machine™:

  • The customer is responsible for finding someone to do the installation. The basic installation can be completed by any company.
  • The customer can do one of the following to cover the $150 of included installation fees:
    1. Pay the installer, and then send your receipt to Synergy Science™ for a reimbursement of up to $150.
    2. Have the installer send Synergy Science™ the invoice, and we will pay up to $150 of the fees.

Fees that are not included in the basic installation reimbursement include:

  • Installing or modifying an electrical outlet to plug in your Echo H2 Machine™.
  • Drilling a hole in granite or cast iron sinks or countertops to insert the Echo H2 Faucet™.

Customers buy an Echo Antioxidant Water™ Machine because they would like to protect themselves and their family. We take that responsibility seriously. That’s why all of our machines are made from the highest quality medical-grade materials and are only manufactured in certified International Organization for Standardization (ISO) factories. We believe in the quality of our machines. That’s why we back them with a five-year defects warranty that covers parts, labor, and return shipping to you. We also include basic installation for the Echo Antioxidant Water™ Machine and shipping.

We do have financing options through Affirm. Applying is simple. Choose the products you’d like to purchase, add them to your cart, and then check out. At the checkout page, select the option for Affirm. You will then create an account and finish checking out.

Hydrogen is a gas that can escape steel, metal, glass, plastic, and yes, frozen water. We don’t know how much hydrogen would remain if you made ice cubes from Echo Antioxidant Water™.

Structured water is an interesting term. Some people refer to it as microclustered water.

In the sense that water is running through minerals and adding energy and frequencies into the water and therefore changing the structure of water, yes, Echo Antioxidant Water™ is structured. Echo Antioxidant Water™ does have energy and frequencies in it, as the tourmaline in the filter adds infrared energy into the water.

However, if by “structured water,” you are referring to microclustering or changing the water molecule shape or size, then no. Synergy Science™ does not claim this because there is no science to support it.

Microclustering is a marketing term that our competitors use to sell their machines. Microclustering is the claim that water molecules naturally clump together with 11 to 13 molecules per water cluster, but after electrolysis, water clumps together with four to six molecules per cluster. This was proven false in the 1990s. Water does not cluster in this manner. Our competitors use microclustering to explain why the water absorbs faster in the system. This is simply not the case. In reality, the water absorbs faster because of the pH. The pyloric valve in the stomach is pH sensitive. When water with an increased pH reaches the stomach, the pyloric valve will open and release the water into the duodenum and then into the small intestine.

Molecular hydrogen is very safe. The first study about hydrogen gas was performed in 1888, and it became a popular topic among scientists in 2007. There are now over 1,000 studies showing that it is safe. Hydrogen gas is naturally produced in the gut, which can produce liters of hydrogen after a fiber-rich meal.

Hydrogen is the most energy-dense molecule by mass and is explosive. However, when the gas is dissolved in water, it is not explosive at all, just like if you mixed gunpowder in water, it wouldn’t be explosive. Even when it is in the air, it is only flammable above a 4% concentration by volume, which is not a concern when talking about hydrogen-enriched water.

The water molecule has two hydrogen atoms, chemically bound to the oxygen atom. This is different from the hydrogen gas molecule (H2), which is just two hydrogen atoms bound only to each other.

For example, we need oxygen (O2) to live, but we can’t get our oxygen from drinking water. That’s because the oxygen is chemically tied up in the water molecule. We need available oxygen gas (O2), a gas that is not bonded to other atoms or molecules. We also need the available hydrogen gas (H2).

In Echo Antioxidant Water™, the hydrogen that is shown to be therapeutic is the available dissolved hydrogen in its diatomic form, called molecular hydrogen.

Echo Antioxidant Water™ adds hydrogen gas (or molecular hydrogen) into your water. Hydrogen has been proven in multiple scientific studies to be a very powerful antioxidant. However, because of the Echo Module™, adding the additional hydrogen gas does not change the makeup or pH of the water.

Hydrogen can also be referenced at a positive hydrogen ion (H+), which would be very acidic.

Echo Antioxidant Water™ Machines make hydrogen water by dissolving molecular hydrogen (H2), which keeps the water neutral.

Water has the chemical formula H2O, and hydrogen peroxide has the chemical formula H2O2, which contains an extra oxygen molecule, not a hydrogen one. This means that it cannot form hydrogen peroxide. The fact is that molecular hydrogen does not bond to or react with the water molecules; it dissolves into the water.

While hydrogen gas does immediately start coming out of the water, it doesn’t vanish immediately. Depending on the surface area, agitation, temperature, etc., the hydrogen gas can stay in the water for a few hours or longer before it dissipates. This is much like carbonated water or soda that contains carbon dioxide gas (CO2). Because it does leave, it is best to drink the water before it goes “flat.”

In an open cup or glass, hydrogen will last three to five hours.

At most, hydrogen will last in water up to 10 days if the container is filled to the top — with no air space at the top — and the container is tightly sealed. After the container is opened and you take a drink, the hydrogen will last another three to five hours.

The earliest account of hydrogen gas having medicinal properties was in 1888, when it was found to aid in wound healing. However, it didn’t become a popular topic among scientists until 2007, when an article about the benefits of hydrogen was published in the prestigious journal Nature Medicine by Dr. Shigeo Ohta’s group.

There is deuterium in all water: tap water, spring water, ocean water, river water, etc. When the source water goes through an Echo Antioxidant Water™ Machine, the amount of deuterium is reduced.

qi FAQ

Yes! We support all of our products with scientific evidence. We currently have 12 double-blind studies, with more being published frequently. You can read them here.

After the initial eight years, the area of protection created by the Qi Shield™, Qi Home Cell™, and the Qi Max™ will get gradually smaller over a long time.

Yes, Qi Devices™ create a protective field that goes through walls, glass walls, floors, and ceilings.

Yes, there is consistent protection throughout the entire area of protection.

Many customers can feel an energy pulse when touching the copper ring of a Qi Device™. However, this is not a way to test if the device is working or not. The best way to know if a device is working is by measuring and filling out the before-and-after Qi Questionnaires.

Each Qi Device™ creates a protective area that depolarizes harmful EMF radiation and reduces EMF exposure. A Qi Device™ releases free electrons that depolarize harmful electromagnetic frequencies. This protected area is produced by the Qi Device™ charging a proprietary Qi Solution™ inside the device.

technical FAQ

This is calcium carbonate, which forms from the minerals in the water. It is normal that the minerals can precipitate out of the water. 100% of your water content is flowing into the unit, but the minerals are concentrated into the alkaline water, which is only 2/3 of the water coming out. This higher concentration has increased the chance for them to precipitate out naturally, and they will bond to the glass. The calcium is not harmful to you and can be easily cleaned from the glass using vinegar.

Yes, it is completely safe. As the white residue is calcium carbonate, it is no different than taking a calcium supplement.

Typically, your water temperature will not differ much from your tap water temperature. If your machine feels warm, that could be an indicator that your voltage settings are higher than needed for the conductivity of your source water. The machine may prompt you to turn the voltage down. Contact customer support for assistance in lowering your voltage settings: 800-337-7017.

Typically, the temperature of the source water will not vary much from the water coming out of the machine. If it does, the voltage may be too high for the conductivity of your water. It could also mean that the water is flowing too slowly through the machine.

We are sometimes asked this question, and our responding question is, “What do you mean by ‘funny’?” It’s difficult to answer that question unless we know specifically what it tastes like. Please reach out to customer support for further assistance.

This can be many things:

  • Check the water source. You will need to trace your white source waterline back to a valve and shut it off. Then disconnect your source waterline from the bottom of the machine and place the line into a bowl. Slowly turn the source water valve back on, and if it pours into the bowl, water was getting to the machine.
  • Check the voltage settings. If they’re too high for the conductivity of the water, it may create calcium that can lead to clogged solenoids and blocked water flow. In this case, you will need to lower the settings and use a cleaning kit.
  • If there was a failure in the main solenoid, no water would enter the machine, and it would need to come in for repair.
  • In some cases, your source water pressure may be too high for the machine to function properly. Too much incoming pressure would stop the main solenoid from opening. There would need to be a pressure regulator installed on either the house or the source waterline before the machine.

ORP is really an unimportant measurement and typically relates more to the pH than hydrogen gas. With alkaline water, you would have an ORP ranging from -600 to -800. With hydrogen-enriched water, you would have around -400. This applies with Echo Antioxidant Water™™ Machines. Keep in mind that ORP is unimportant when it comes to showing that there are antioxidant properties in the water.

This will be based on the conductivity of the water. You should have at least 50 to 70 TDS. If your source water is neutral (typically 7 to 7.2 pH), then level 1 would be an 8, level 2 would be a 9, level 3 would be a 10, and level 4 would be a 10+.

The higher the conductivity and the higher the voltage settings are on the unit, the higher the pH will be. Echo Antioxidant Water™ will keep the same pH as your source water.

What we need to remember is that there is almost 3 feet of tubing from the machine to the faucet. When switching levels, you need to allow enough time for the previously selected water to flush from the tubing. If you are using a pH reagent and getting a pink or red color, then your drops are bad and need to be replaced.

older models FAQ

Yes. All you need to do is lower the volume. Depending on which Echo Antioxidant Water™ Machine you are using, the process will vary.

  1. Echo 9 Ultra Machine: Press the settings button, go to volume, and turn it down.
  2. Echo 9 Machine: With the machine in standby mode, press the “Filter” sensor and then press the “Acidic” sensor to lower the volume all the way down. Press the power sensor to exit the programming mode and save the change.
  3. Echo 7 Machine: With the machine in standby mode, press the “Filter” sensor and then press the “Acidic” sensor to lower the volume all the way down. Press the power sensor to exit the programming mode and save the change.

It depends on which Echo Antioxidant Water™ Machine you have. If you have the Echo 9 Ultra Machine™ with good pressure coming into the system, then no. If you have an Echo H2 Server™ that is connected to an RO system, then yes. By increasing the pressure inside the RO holding tank to at least 11 to 13 pounds of pressure (PSI), you will greatly increase the flow. Typically, RO tanks are on 4 to 6 PSI, and that is fine but not when you are running it through our machines.

If you’re talking about the Echo 9 Ultra Machine™ or the Echo 9 Machine™, there is a chip on the back of the filter that talks to the unit. There is an arrow at the top of the filter that must be aligned with the arrow at the top of the filter compartment. If you have an Echo 7 Machine™, then you can reset the filter manually by holding the alkaline button for four seconds while the machine is in standby.

This is normal with the first generation Echo 9 Ultra Machines™ when you select Echo Antioxidant Water™. If you use the alkaline function first and then switch to the Antioxidant Water™ function, then you should have no gurgling sound. But yes, it is normal, and yes, it is working properly. The gurgling is from valves opening and closing inside the machine.

That could be a few things:

  • If you have the Echo 9 Ultra Machine™ and are using the Antioxidant Water™ function, then it’s completely normal.
  • Otherwise, if there’s water only coming out of the bottom spout, that means there may be some calcium built up somewhere in the waterline (3 feet under sink) and you would need to use the cleaning kit.

This can be a few things. First, you’ll need to be sure the faucet wire is plugged securely into the back of your unit. If that connection is good, then the faceplate may have lifted from the faucet. This will cause the faucet to not function properly, as they are not actual buttons but heat sensors. The distance cannot change from the sensor to the faceplate or the sensor will not read the heat from your fingertips. In this case, you will need to send the faucet in for repair.

echo cleaning guide

installation FAQ

user manuals

Download the user manual here.

Download the user manual here.

Download the user manual here.

Download the user manual here.

Download the user manual here.

Download the user manual here.

Download the user manual here.

Download Qi Questionnaire 1 here.

Download Qi Questionnaire 2 here.

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